This airline boss just went undercover to work as a flight attendant so he could see how hard the job really was.
Lufthansa Airlines CEO Jens Ritter decided to don the uniform and work as a member of the cabin crew from Frankfurt to Riyadh and back.
Unsurprisingly, Ritter described the experience as “challenging”.
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“I have been working for the Lufthansa Group for many years. But I have never had the opportunity to work as part of the cabin crew,” he said.
“And honestly, that was so interesting and also challenging!
“I was amazed by how much there is to organize, especially, if something doesn’t go as planned – for example the meals offered on the menu cards were not exactly the meals loaded on board.”
Ritter appeared to choose his words carefully when describing what it was like to serve his tired and most likely jet-lagged passengers.
“It was so interesting to address the guests’ wishes individually, to deal with the different energy everyone has,” he said.
“To be present and attentive and charming – when the biological clock just tells you to sleep – was something entirely different.”
Ritter said he worked as a flight attendant in business class on the way to Riyadh and economy class during the night flight back to Frankfurt.
“I was astonished how much I learned… and honestly, I enjoyed every moment,” he said.
But he did say the experience prompted him to make some changes to the way his company operates.
“Deciding things in the office will be different after really feeling the decisions on board,” he said.
One of which, he said would be making sure the meals offered on board matched what was listed on the menu.
Considering how horrendous some flights can be, if that’s the worst that happened, we’d call it a pretty successful flight for the CEO.
