A woman returned her rental car keys without the car and spent two weeks insisting it was not her problem to find it

When this woman returned her rental car keys, she did so without the car – but she didn’t think that was her problem.

It sounds inexplicable, but this is a true story.

One call center worker had to deal with this customer’s call, and it really makes you appreciate what a hard time customer service workers have.

How do you think you would react if you had to deal with this complaint?

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Where had this woman’s rental car gone?

This anonymous customer service worker took to Reddit to retell this story.

The customer in question was frustrated because she kept getting calls about a rental car, twistedsifter reported.

“I returned the car, my deposit is not back, and you keep calling me and sending me texts!” the customer reportedly fumed.

As the employee tried to dig deeper into the situation, they learned the woman had returned the keys.

But herein lay the problem – the car itself hadn’t been returned.

After being asked where it was, the customer got snappy.

“Listen, this isn’t my problem. I returned the keys, you should figure out where the car is!! Stop harassing me!” she raged.

“I don’t know where the car is!! I couldn’t find the parking lot, and I didn’t have time to look around, so I just left it somewhere. It’s your job to go get it.”

This careless approach to a rental car left her with a whole bunch of issues.

Not only was she now on the hook for charges since the car had gone missing, but she’d also be charged if the vehicle needed to be towed.

It’s not clear whether this would be more costly than what this man had to pay when a Hertz AI scanner found damage on his rental.

Wherever the car had ended up, her deposit wouldn’t be returned until the it was back in the rental company’s hands.

What happened to this car in the end?

What followed this call was several days of chaos.

“This woman calls the station multiple times and proceeds to give them wrong directions to where the car is every time,” the customer service worker recalled.

“The employees at the station tried to give her the benefit of the doubt for a few days, but finally ended up filing a police report when she dropped communication with them again.

“The car was finally found 2 weeks later at a paid parking lot connected to a hospital??

“She was charged for the full two weeks the car was missing, administrative fees, collection service + the parking fees.”

Ouch.

Hopefully, a lesson was learned.

It’s a shame that the services of the rental company were taken advantage of, as rental cars are often very handy – even if three companies own almost every rental car brand in the US.

Cars can show signs of wear and tear when they’re rented out, but if they’re anything like this Lamborghini Huracán, they’re made of sturdy stuff.

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