Apple releases statement on iPhone 15 overheating and gives reason for device issues
Published on Oct 02, 2023 at 2:11 PM (UTC+4)
by Andie Reeves
Last updated on Oct 03, 2023 at 9:27 AM (UTC+4)
Edited by
Kate Bain
Apple has broken its silence on its iPhone temperature problems.
Since its launch, customers have been complaining that their new iPhones have been seriously overheating.
Some becoming too hot to even touch.
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Up until now, Apple has been directing customers to old support posts, giving general advice on how to keep phones from overheating.
But, people have been pretty unsatisfied with this dismissive attitude.
But now, Apple has finally acknowledged the issue.
“We have identified a few conditions which can cause iPhone to run warmer than expected.,” Apple told Forbes.
“The device may feel warmer during the first few days after setting up or restoring the device because of increased background activity.”
Analysts speculated this to be one of the causes already.
But what about those whose devices are continuing to heat up beyond this set-up period?
“We have also found a bug in iOS 17 that is impacting some users and will be addressed in a software update,” Apple said.
“Another issue involves some recent updates to third-party apps that are causing them to overload the system.”
The company is apparently working with app developers to address these issues.
One app that is known for seriously raising an iPhone’s temperature is Instagram.
According to Forbes, the Instagram developers have already rolled out an app update.
Once installed, the app should no longer raise your iPhone’s temperature so significantly.
Apple has also launched iOS 17, which is still in beta, iOS17.1.
Many thought that this update could have been responsible for the overheating issue.
But Apple has denied this.
Users have also been reminded to use the correct charging adapters.
This iPhone is the first to have a USB-C port.
If users charge their phone with a USB-C power adapter that is above 20W it could cause a temporary temperature increase.
Apple also reminded its users that even if they experience overheating, their phones will survive.
All of their devices have built-in protections that regulate the internal temperature.
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Andie is a content writer from South Africa with a background in broadcasting and journalism. Starting her career in the glossy pages of Cosmopolitan and Marie Claire, Andie has a broad portfolio, covering everything from sustainability solutions to celebrity car collections. When not at her laptop Andie can be found sewing, recording her podcast, taking board games too seriously or road-tripping in her bright green Kia.
