Dodge and Chevrolet earn top scores in 2025 reliability study with some surprise results

The 2025 reliability study highlights Dodge and Chevrolet as top scorers among mass-market brands, reflecting steady vehicle quality and consistent consumer satisfaction.

Despite these gains, infotainment issues continue to dominate complaints in nearly every category.

Mass market brands outperformed many premium manufacturers in the latest rankings.

The results offer new insights into shifting industry standards and evolving customer expectations.

2025 reliability study confirms performance gap between brands

J.D. Power’s 2025 reliability study shows a clear performance divide between mass-market brands and premium nameplates.

Chevrolet placed third among mass-market brands, behind only Nissan and Hyundai, while Dodge also ranked highly.

Chevy earned segment wins for models including the Silverado, Tahoe, and Blazer, contributing to General Motors’ lead in total awards.

Premium brands reported higher defect rates, especially in exterior components.

Tesla’s improved quality helped raise the average for electric vehicles, but many premium models still recorded more problems than their lower-priced competitors.

The findings indicate that mass-market brands are delivering better consistency across powertrains, interior quality, and everyday usability.

New model launches faced increased scrutiny this year.

Only two of the 18 new models performed better than their respective segment averages.

However, these vehicles required fewer repair visits, suggesting the problems were more often related to software and usability than mechanical failures.

Infotainment issues drive most complaints in vehicle quality

Infotainment issues remain the most cited category in the 2025 reliability study.

Although there was a slight improvement in average scores, touchscreen-based frustrations continue to affect overall vehicle quality.

Common complaints involved accessing climate functions, garage door openers, and other basic settings buried within digital menus.

Frank Hanley, senior director of auto benchmarking at J.D. Power, explained that customers increasingly find these systems distracting and unnecessarily complex.

“Owners are having to tap and swipe through multiple screens to access simple controls. That adds frustration and impacts the driving experience,” Hanley said.

Vehicles that still include physical buttons for key functions performed better in user feedback.

The study reinforces the growing demand for intuitive design, especially in daily-use systems.

Plug-in hybrids recorded the highest average problem rate at 237 PP100 (problems per 100 vehicles), while battery electric vehicles averaged 212.

Gasoline vehicles continued to perform best at 184 PP100, reflecting more mature technology and better long-term refinement.

The 2025 reliability study underscores how consumer priorities are shifting.

While high-tech features are appealing, ease of use remains critical.

Dodge and Chevrolet have proven that mass-market brands can deliver strong vehicle quality without relying on gimmicks.

As infotainment issues grow more central to owner satisfaction, manufacturers will need to rethink how technology supports the overall driving experience.

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